Whether you have a sales question, need technical help, or want to discuss a custom solution - our team is ready and waiting.
Our team of hosting experts is available around the clock. No bots, no scripts - real people who know infrastructure inside out.
EU-based infrastructure · GDPR compliant
Fill in the form below and we'll get back to you as soon as possible.
Quick answers before you reach out.
Technical support tickets are typically answered in under 30 minutes. Sales and billing enquiries are handled within 2–4 hours. We operate 24/7/365 with no off days.
Log in to your Control Center at control.thehostcare.com and open a support ticket. Existing customers receive prioritised responses compared to general enquiries submitted through this form.
Absolutely. Select "Enterprise & Custom Solutions" in the department dropdown above, describe your requirements, and our infrastructure team will put together a tailored proposal for you.
Yes - we provide free assisted migrations for all new customers. Our team handles everything including file transfer, database migration, and DNS cutover with zero downtime.
Our primary support language is English. We also have team members who can assist in several European languages. Please mention your preferred language in your message and we'll do our best to accommodate.